PACKAGING
If you order two or more of the same item, we will bulk package them unless told otherwise in order comments.
SHIPPING YOUR ORDER
You can choose between Priority and First Class at checkout. We will always provide a tracking number and all packages will be fully insured.
GUARANTEED RUSH DELIVERY Unfortunately, we can’t guarantee last-minute on-time delivery. Neither the US Postal Service nor UPS will actually guarantee specific delivery dates, no matter what they seem to promise. If you have a deadline, call us during business hours or email us well in advance of the date you need it and we’ll do everything we can to get your order to you in time.
OUT-OF-USA: Contact us during business hours or via email for out-of-USA shipping charges on any orders. International customers are responsible for all customs and duty fees, we will not lie on customs forms. We are currently not shipping outside of the USA – feel free to contact me and I can put you in touch with suppliers more local to you.
LOST or DAMAGED ORDERS
MISSING PACKAGE? After we’ve sent a package, we’ll contact you with the tracking number. From that time, do not wait more than 3 weeks to report a missing package. If the US Post Office is involved, please check with your local Post Office before contacting us.
DAMAGED IN TRANSIT: If the package is obviously damaged, DO NOT ACCEPT IT. If you notice damage after opening package, save the box and all the packaging materials to show to the carrier, then return the merchandise in the same packaging so we can assess the damage. Griffin Dyeworks will exchange damaged goods only if you have filed a damage report with the carrier. Without this paperwork, we cannot replace a damaged item. Merchandise found to be in bad condition must be returned to us for exchange within 30 days of the date on the invoice. We cannot refund money on damaged goods, but will replace the item(s) or issue credit for other merchandise.
RETURNING MERCHANDISE
Do not return any package C.O.D.; it will be refused.
RETURNS and REFUNDS: Griffin Dyeworks and Fiber Arts’ liability is limited to refund, replacement or credit for the merchandise, if submitted within 30 days of date on invoice. If we made the “misteak” we’ll pay for shipping. If there is no error but you just don’t like what you ordered and want to return it, you pay for shipping and insurance. Contact us first, before sending anything back.
PRODUCT PROBLEMS: We have instructions for all of our products and we’re happy to share them with you. If you have issues with anything you purchased from Griffin Dyeworks and Fiber Arts, we’ll find some way to make things right. Contact us as soon as anything is found to be defective or if something was delivered in error. We will promptly replace it or issue credit for something else. But you must tell us within 30 days. We will refund your money or credit the product value to another purchase. Please include the packing slip with your return.
UNUSED MERCHANDISE: You may return any unused merchandise within 30 days of invoice date if it is undamaged. If we can’t resell it, there will be no refund. We will exchange it or give you credit toward other merchandise. Be sure to pack everything for return shipment, including instructions, paperwork and the invoice. For your own protection, please insure the package.